Our cleaning service is not perfect???
I recently asked a customer we cleaning for in the Albany, NY area if they would give us an online review on Thumbtack. A few months earlier, I had met with the client to address a few concerns, the last time we spoke, everything was satisfactory.
I will admit that our cleaning service is not perfect, in fact, there is no perfect service that I am aware of. We have always taken great pride in our immediate response to customer concerns. That’s why I was surprised at the three-star rating.
The review was honest and I will not contest it, the best thing we can do is learn from it and move on. The cleaning business is funny sometimes, everyone has different ideas on quality. What’s perfect for one client may be unacceptable to another. We always try to customize our cleaning programs for each client that we serve.
No one likes a mediocre review, every business owner wants to see five stars. The important thing about a less than stellar review is to understand the problem and make sure that it does not happen again.